faq

What are the t-shirts made from?
Our t-shirts are made in Australia from 100% organic cotton. They are dyed with oeko-tex certified vegetable dyes and printed with water-based inks. Please see the product description and eco-info tabs on the product pages for more info.

What are the actual measurements of the t-shirts?

 

Size 

Child 

Adult

2

4

6

S

M

L

Measurement in centimetres

Width from underarm to underarm:

34

36

38

46

50

54

Length from front neckband to hem:

39

41

43

57

59

61

Do I need to wash the t-shirt before I wear it?
No, however all our t-shirts should be washed in cold water and line dried. They should not be ironed or dry-cleaned, because this may affect the print. Tumble driers may shrink them!

How long will it take for my order to arrive?
We send all our orders by Australia Post. Please allow 5-7 days for delivery. If you require more urgent delivery, please contact us to discuss the options.

Can I get a bulk buy discount?
If you are a child-care centre or retail outlet, please email our wholesale department at: sales@dirtgirlworldshop.com.au for more information about prices and payment options.

We offer free postage for all orders over $200.

What is your refund policy?
Please see out terms and conditions

Can I get a refund or exchange if the size is wrong?
Yes, we’ll be happy to replace the item – once the goods are returned to us in as new condition, but we do ask you to pay for the postage each way. We only offer refunds if the goods are faulty or damaged upon arrival.

How do I get my download product?
Once your payment is processed, you should receive an email containing the dowload link. If you are a registered user, you can also click 'my account' and select 'download' to get the link direct from the site. We recommend registration for users who want to buy download products, it's the easiest way to get your download link!

Can I get my order sent to a different address than on my credit card?
Yes, when you register or check out, you will be given the option to specify an alternate delivery address.

Can my order be addressed to my child?
Yes … of course! Just put this in ‘special notes’ in the check out form.

Can I collect my order in person and save the postage?
Sorry, we do not have facilities for customers to collect orders in person.